Shipping Policy
Shipping Policy
Thank you for shopping with Eloravine! Here’s everything you need to know about how we get your order to you.
Processing Time
All orders are dispatched within 1-2 business days of being placed. Orders placed on weekends or public holidays are processed the next business day. You’ll receive a confirmation email when your order is placed and another when it ships.
Delivery Time
Once dispatched, orders typically arrive within 7-12 days for international destinations. In total, expect your order to arrive within roughly 8-14 days from the date you order.
| Stage | Estimated Time |
|---|---|
| Order processing and dispatch | 1-2 days |
| International delivery | 7-12 days |
Delivery times are estimates, not guarantees. Delays can occasionally occur because of customs clearance, carrier issues, severe weather, or peak seasons such as holidays and sales events.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order. We occasionally offer free shipping promotions, which will be shown on our site and applied automatically at checkout.
Order Tracking
Once your order ships, we’ll email you a tracking number and link. Tracking information may take 24-48 hours to update after dispatch. If your tracking hasn’t updated after 3 days, please contact us.
Multiple Items
If you order more than one product, your items may ship separately and arrive on different dates. You’ll receive tracking information for each package.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees, depending on your country. These charges are set by your local customs authority and are the customer’s responsibility. We have no control over these fees and can’t estimate them in advance.
Shipping Address
Please double-check your shipping address at checkout. We can’t be responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you spot a mistake, contact us as soon as possible, and we’ll do our best to update it before your order ships.
Lost, Delayed, or Damaged Orders
- Delayed: If your order hasn’t arrived after 20 days, please contact us and we’ll investigate with the carrier.
- Lost: If the carrier confirms your package is lost, we’ll send a replacement or issue a full refund.
- Damaged: If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the damage, and we’ll make it right.
Contact Us
Questions about your order? Reach us at [your email address]. We reply within 1-2 business days.